The Need For Change
This was an external, global, regulatory change Burberry needed to adopt in order to be compliant with leases, named International Financial Reporting Standard 16 (IFRS 16). This affected not only the Finance function but others too, such as Procurement, Legal, Marketing, IT and Supply Chain.
We were called in to support the delivery of this change from impact assessment to readiness, educating all impacted colleagues.
Our Solution
Established a clear roadmap for change, providing increased clarity for the programme team and business
Built a key message framework, including the set up of an internal social media page for the programme and turning financially technical language into engaging and simple to understand communications for non-technical colleagues
Created an effective global training plan, complete with materials, event management and change measurement
Due to the success of this programme and the valued input we gave, our client asked us to assist on another change programme concentrating on communications around Brexit.
The Need For Change
Lloyds Banking Group invested in a new online banking platform for their Commercial Banking client, which essentially involved migrating clients from their legacy banking systems to this new platform.
We were brought on board to initially improve the perception of the new platform and then sustain and continually improve client and colleague engagement through effective communications and stakeholder management.
Our Solution
Developed the communications strategy, plan and production of communications with universal buy-in from programme and Business leadership
Built a key message framework, working with the Programme and Business Leads to turn requirements into highly engaging communications across a range of channels and formats
Re-designed and maintained intranet programme site and created new internal social media pages to increase colleague engagement
Take a look on our Clients page for some great feedback from this client.
The Need For Change
The British Medical Journal (BMJ) identified a need to improve operations through a people transformation programme involving a customer service contact centre relocation from London to Cardiff. This impacted Customer Service and Finance teams.
Our services were needed to understand the as is operations in all teams down to daily tasks and consult on to be processes, whilst being mindful of the sensitive nature of the programme.
Our Solution
Planned, analysed and documented procedures, producing high-level process maps and step by step training guides
Established a change agent network and instilled trust in those leaving the organization in order to capture information for knowledge transfer
Consulted on systems and training needs for the new Target Operating Model